Top Shelf Frequently Asked Questions
Have Questions About Our Bespoke Shelving Systems?
Then you’ve come to the right place! If you want to know what makes Top Shelf UK special or have questions, we’ve got you covered.
These are answers to the questions we are asked most often by our customers. If you can’t find the answer to your query and if you still have questions, contact us, we are more than happy to help!
The sizes I require aren’t on the website, can I have a custom shelf made?
If you have a particular size requirement, we will manufacture your shelves to your exact measurements.
I can’t find the right colour;
If you can’t see the colour /décor or species you need, will we try our best to source it for you. We have hundreds of different laminates, veneers and solid woods which are available.
How do I send you a bespoke enquiry?
If you require a bespoke quote, simply email a sketch with all of your dimensions to sa***@*********co.uk- Be sure to include the number of shelves, main colour/edge colour, finishes and shipping address.
Will the floating shelves tilt forward when more weight is put on them?
Our concealed shelf supports allow tilt adjustment during installation so the shelf can be set level. This does not mean a shelf can carry unlimited weight or remain level under every load.
The appropriate load depends on the wall, fixings, shelf dimensions and installation. Follow the installation guide, and contact us with your shelf size, wall type and intended contents if you need advice before ordering.
Can I fit floating shelves to plasterboard wall?
Yes, although there are one of two things you need to do;
1. Locate the timer studs - You cannot install to just the plasterboard it is simply impossible even with plasterboard fixings. The shelf brackets need to be fixed straight into the timberwork. Once you have found them (usually 600mm apart as standard), let us know and we can position the brackets on the shelf to suit. We will not charge extra for this.
2. Pre-installation work - For one reason or another you may not be able to use the timber stud work – Eg. The shelves may not reach. If this is the case you need to bridge the timber work, don’t worry we have a great step-by-step guide which shows you what to do. click here.
How difficult is it to install the shelves?
On a scale of 1-10 where 1 is being a complete novice and 10 is being a skilled tradesperson, we would say… 6!
We provide a simple, step-by-step installation guide with all orders. We do always suggest that you consult an experienced tradesperson first, mainly to check for hidden live wires and pipes – Better to be safe than sorry.,
How many brackets will I get?
The number of supports depends on the shelf length, depth and fixing system; a length-only table can be misleading.
For floating shelves ordered with concealed brackets or re-bar, supports are evenly spaced between the two outer fixing positions. Maximum centre-to-centre spacing is 600 mm for depths up to 300 mm, and 350 mm for depths of 301–600 mm, within the product’s available sizes. For example, a 1200 × 120 mm shelf uses three supports; a 1200 × 400 mm shelf uses four.
Alcove shelves use two side battens plus rear concealed brackets where needed, spaced no more than 600 mm apart using the back-wall length. Wall shelves are supplied without brackets or fixings, and selecting “No fixings required” on a floating shelf excludes them.
If your fixings must line up with studs or your project needs a different arrangement, contact us before ordering. Follow the installation guide for your fixing system and wall.
How do I look after my shelves?
Care depends on the shelf material and finish. Use a soft cloth for routine dusting and follow the care instructions for the finish you have ordered.
Do not assume the same furniture polish or cleaner is suitable for every surface, particularly unfinished or ready-to-paint shelves. If you are unsure, contact us with your shelf material and finish before applying a product.
Are your solid wood shelves 100% solid wood?
Yes. Our solid wood range is made from solid timber, rather than a veneered board. We use selected, kiln-dried timber.
Wood is a natural material, so colour and grain will vary. Kiln drying reduces moisture before manufacture, but timber can still respond to changes in temperature and humidity; it is not a guarantee against all movement.
Do you provide samples?
Our samples can be purchased for as little as £2,00. For more information please check our samples page.
I want a floating shelf longer than 2400mm, is this possible?
Yes - We can manufacture shelving up to 3000mm in length however our nominated delivery partner applies a surcharge of £80+VAT on any consignment over 2400mm. Please contact us for a quotation.
For shelving runs over 2400mm we also offer a jointing service free of charge if required. We will omit the edging from one side of either shelf and instead add biscuit joints. So for example a continuous run of 4200mm shelving can be achieved by ordering two lengths at 2100mm.
Do you supply shelves for alcoves?
Yes. Our alcove shelves slide in from the front over concealed solid-timber side battens. Each batten is 17 × 17 mm and fits into a centred groove 17.5 mm high and 20 mm deep, stopping around 5 mm from the shelf front. This construction applies across our alcove sizes, thicknesses and finishes.
The 3 mm difference between groove depth and batten width leaves material at the shelf end that can be carefully planed or sanded to suit wall irregularities. This scribing allowance is separate from the recommended 1–2 mm fitting clearance on each side. Rear concealed brackets are also supplied where required by the back-wall length.
Alcoves are often out of square. If the front opening is wider than the back, angled ends may be possible. If the front is narrower than the back, the shelf must be made square to pass through the front opening; any remaining gaps need a suitable filler or sealant. Send us your measurements and a sketch before ordering an angled shelf.
Browse alcove shelves or read the installation guide.
Can I put my television on a floating shelf?
Please ask us to check the proposed shelf and fixing arrangement for your television before ordering. Send the TV weight and stand dimensions, shelf size and wall type so we can advise on a suitable specification.
A shelf does not prevent a television from being knocked over. Follow the television manufacturer's instructions for securing it against tipping.
Can I order thicker or thinner shelves?
The thinnest floating shelf we can manufacture is 26mm. The maximum thickness really depends on the material. Laminated and veneered shelves can be produced to whatever thick you require. Solid wood shelves are subject to availability at the time.
Can I paint my shelf?
Yes – We supply ready to paint floating shelves in all sizes.
Do you offer a stain matching service?
Yes – We can stain match our solid wood and veneered shelves to your existing furniture. We just need a sample to match to
Are your shelves suitable for a kitchen?
Yes, shelving can be used in a kitchen when the material, finish and support arrangement are suitable for the location and intended contents.
Stacks of crockery can be heavy. Please contact us with the shelf dimensions, wall type and what you plan to store so we can advise on the supports and finish. Let us know if the shelf will be close to a sink or a source of heat or steam.
How much fitting clearance should I allow for an alcove shelf?
We recommend a fitting clearance of 1–2 mm on each side of an alcove shelf. This means allowing 2–4 mm in total across the width, rather than ordering a shelf that is a tight wall-to-wall fit.
Measure the opening where each shelf will sit, including the front and back, as the walls may not be parallel. If the shape is uneven or you are unsure which dimensions to enter, send us your measurements and a sketch before ordering so we can check the details with you.
Top Shelf Delivery and Pricing FAQs
When will my order be delivered?
Our shelves are made to order. Please use the delivery-date calendar in your basket or at checkout to see the dates currently available and select your preferred date. Standard delivery dates are Monday to Friday; the calendar takes our preparation time and unavailable dates into account.
If you need your shelves sooner, need a date that is not offered, or are arranging delivery outside mainland UK, contact us before ordering or call 01384 884 886. We will check what is possible for your order. Bespoke furniture delivery is confirmed with your quotation.
How much does delivery cost?
We offer free delivery for all orders placed on our website over £250. For all orders below £250 we charge £9.95. Our delivery charge is standard, and is for weekday delivery to mainland UK. For deliveries outside mainland UK, or Saturday deliveries, please contact us and we’ll be able to let you know our charges for any of these services.
Do you deliver outside the UK?
Yes! For deliveries outside mainland UK, please contact us and we’ll be able to let you know our charges for any of these services.
Do your prices include VAT?
Yes. Our website prices include VAT. We can provide a VAT receipt upon request.
Can I change my order after placing it?
Please contact us as soon as possible with your order number and the change you need. There is no fixed number of days in which a change is guaranteed: we cut orders in batches, so what we can change depends on production progress, workflow and material availability.
Once a shelf has been made, we can make it smaller, but cannot make it larger or change its colour. Reducing the size can affect the fixing-hole positions, so please ask us to check the revised dimensions before arranging an alteration.
For a delivery-address or date change, contact us promptly so we can check the status of your order. Please ask us to confirm whether any charge or delivery-date change would apply.
Contact Top Shelf UK or call 01384 884 886.